Responsible Gaming at mwc88 — Play Safely, Stay in Control

The mwc88 platform is strictly restricted to adults aged 21 years and above. This age restriction is non-negotiable and applies equally to all players regardless of location within Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. mwc88 verifies the age of players at the point of account creation through a mandatory age declaration and, where required, through KYC identity document submission.

Any account found to belong to a person under the age of 21 will be immediately suspended and permanently closed. All funds in the account at the time of closure will be subject to review and may be withheld pending investigation. If you are a parent or guardian and believe your child has created a mwc88 account, please contact us immediately at [email protected] so the account can be closed and all associated data removed without delay.

Self-exclusion allows you to block your own access to the mwc88 platform for a defined period or permanently. mwc88 offers the following self-exclusion options, all of which can be activated by emailing [email protected] from your registered contact:

• Short-term cool-off: 24 hours, 3 days, 7 days, or 14 days — your account is temporarily locked and you cannot log in or place bets during this period.
• Medium-term exclusion: 1 month, 3 months, or 6 months — your account is suspended and you will not receive any promotional communications from mwc88 during this period.
• Long-term exclusion: 1 year or 5 years — your account is fully suspended and mwc88 will not accept a request to reactivate the account until the exclusion period has elapsed.
• Permanent closure: your account is closed indefinitely with no option to reopen. Any remaining account balance will be returned to your registered bKash or Nagad account after identity verification.

Once a self-exclusion has been confirmed, mwc88 will action it within 24 hours. During this window you may continue to access the platform, but we will not process any new deposits until the exclusion is fully applied. mwc88 will not accept a request to lift or shorten a self-exclusion before the agreed period has ended.

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. mwc88 allows you to set the following types of deposit limit on your account:

• Daily deposit limit: the maximum total amount you can deposit via bKash, Nagad, Rocket, Upay, or any other payment method in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: the maximum total amount you can deposit in a rolling 7-day period. This limit resets at midnight BST on the same day of the week as it was originally set.
• Monthly deposit limit: the maximum total amount you can deposit in a calendar month. This is the most commonly used limit for players who want to manage their overall monthly gambling budget.

Deposit limits can be reduced at any time and take effect immediately. Requests to increase an existing deposit limit will not be processed until the current limit period has elapsed in full. To set a deposit limit, email [email protected] from your registered contact with your chosen limit type and amount.

A time-out (also called a cool-off period) is a short, temporary break from gambling that does not result in permanent account closure. During a time-out your mwc88 account remains open but you are unable to log in, place bets, or make deposits. Any winnings or funds already in your account at the time the time-out is applied are preserved and will be accessible when the time-out ends. mwc88 offers time-out periods of 24 hours, 3 days, 7 days, and 30 days.

Time-outs can be requested at any time by emailing [email protected] from your registered contact. mwc88 recommends using a time-out proactively — you do not need to be experiencing a gambling problem to take a break. If you feel you need a longer break, a formal self-exclusion (described in Section 2) may be more appropriate.

mwc88 monitors account activity for behavioural patterns that may indicate a player is experiencing difficulties with gambling. Where such patterns are identified, mwc88 may take one or more of the following proactive steps, in the interests of player welfare:

• Proactively contact the player via their registered mobile number to check on their wellbeing and to remind them of the responsible gaming tools available.
• Apply a temporary deposit limit or session limit to the player's account as a precautionary measure, pending review by the mwc88 responsible gaming team.
• Temporarily suspend the player's account pending a welfare check, and require the player to confirm that they wish to continue using the platform and that they are doing so within their means.

Cricket betting — particularly on BPL (Bangladesh Premier League), T20 World Cup, IPL, and Bangladesh Tigers international matches — is one of the most popular forms of gambling among mwc88 players. mwc88 understands the excitement that comes with in-play betting on a close match, but we remind all cricket bettors that the same responsible gaming principles apply to sports betting as they do to live casino and slot games. The speed and frequency of in-play markets in particular can make it easy to place more bets than intended in a short space of time.

mwc88 recommends that all cricket bettors set a per-session betting budget before the start of each match and stick to it regardless of the match result. If you find that you are placing bets impulsively or increasing your stake sizes significantly during a match, please use the time-out tool to take a break and review your activity before continuing.

If you believe that gambling has become a serious problem for you or a family member, mwc88 strongly encourages you to seek professional support in addition to using the tools available on the mwc88 platform. The following types of support may be available:

• Mental health counselling services: speak to a licensed counsellor or psychologist about the emotional aspects of problem gambling. Mental health services are available through hospitals and health clinics in Dhaka, Chittag ong, Sylhet, and other major cities across Bangladesh.
• Financial counselling: if gambling has resulted in debt or financial difficulty, speaking to a financial counsellor can help you create a plan to manage and repay debts and to rebuild financial stability.
• Family and relationship support: problem gambling affects not just the individual but also those close to them. Family counselling services can help affected family members understand the issue and provide appropriate support.

The mwc88 responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all public holidays in Bangladesh. You can reach us at any time by emailing [email protected] from your registered contact address. Please include your registered mobile number and a clear description of your request — for example, whether you wish to set a deposit limit, request a time-out, or activate a self-exclusion — so our team can action your request as quickly as possible.

mwc88 treats all responsible gaming requests with absolute confidentiality. Requesting a deposit limit, time-out, or self-exclusion will have no negative impact on your account standing or your ability to make withdrawals of existing balances. We understand that asking for help takes courage, and we are committed to making the process as straightforward and judgement-free as possible.